Refund & Cancellation Policy
Last Updated: 25 December 2025
This Refund & Cancellation Policy (“Policy”) applies to all payments, purchases, subscriptions, licenses, and transactions made with INAI Worlds Private Limited (“INAI Worlds”, “Company”, “we”, “us”, or “our”) through our website https://inaiworlds.com/, applications, platforms, APIs, artificial intelligence products, software solutions, or any related services (collectively, the “Services”).
This Policy is drafted to keep the Company on the maximum safe side, while maintaining transparency for customers using different products and pricing models.
By making any payment or using any paid Service, you acknowledge that you have read, understood, and agreed to this Policy.
1. Scope of Products & Services
INAI Worlds offers multiple types of products and services, including but not limited to:
- AI-powered software, tools, and platforms
- SaaS products and subscriptions
- APIs and usage-based services
- Virtual AI models and digital solutions
- Enterprise, consulting, and custom-developed services
Each product or service may have different pricing, billing methods, delivery timelines, and refund eligibility.
2. General Refund Policy
Unless explicitly mentioned in writing for a specific product or service:
- All payments made to INAI Worlds are non-refundable
- Once a payment is successfully processed, it cannot be reversed
- No refunds will be issued for partial usage, non-usage, or change of mind
Any exception to this rule must be clearly stated on the product page, proposal, invoice, or a signed agreement.
3. Subscription-Based Services
- Users may cancel future renewals at any time
- Cancellation prevents future billing only
- No refunds are provided for the current or previous billing cycles
- Access to the Service remains active until the end of the paid period unless suspended for policy violations
4. One-Time Purchases & Digital Products
- All sales are final and non-refundable once access or delivery is provided
- Refunds will not be granted for dissatisfaction, feature expectations, or lack of usage
5. Usage-Based, API & Credit-Based Services
- Charges are calculated based on actual usage
- Unused credits, quotas, or balances are non-refundable
- Users are responsible for monitoring usage and limits
6. Custom, Enterprise & Development Services
- All advance, milestone, or full payments are strictly non-refundable
- Once development, configuration, onboarding, or resource allocation has started, cancellation is not permitted
- Any agreed exception must be documented in writing and approved by the Company
7. Free Trials, Demos & Promotional Offers
- No payment is required during the trial period
- No refunds are applicable once a paid plan is activated
- Promotional or discounted offers are non-refundable unless explicitly stated
8. Failed, Duplicate or Incorrect Payments
- Duplicate transactions
- Payment deducted but Service not activated
- Technical errors caused by payment gateways
Users must notify us within 7 days of the transaction at info@inaiworlds.com. After verification, eligible corrections or refunds may be processed at the Company’s discretion.
9. Refund Processing (If Approved)
- Refunds will be issued via the original payment method
- Processing may take 7–14 business days depending on banks or gateways
- Payment gateway or transaction charges may be deducted
10. Taxes & Government Charges
- Taxes, including GST or other statutory charges, once paid are non-refundable
- Tax treatment will follow applicable government regulations
11. Suspension or Termination by Company
- Terms & Conditions are violated
- Fraud, abuse, or unlawful activity is detected
- Misuse of AI systems or Services occurs
12. Chargebacks & Payment Disputes
- Immediate suspension of Services
- Permanent termination of accounts
- Recovery actions or legal proceedings where necessary
Users are encouraged to contact us first for dispute resolution.
13. Policy Modifications
INAI Worlds reserves the right to update or modify this Policy at any time. Updated versions will be posted on the Website and will be effective immediately.
14. Governing Law & Jurisdiction
This Policy shall be governed by the laws of India. Courts located in India shall have exclusive jurisdiction.
15. Contact Information
For refund or cancellation-related questions, please contact:
📧 Email: info@inaiworlds.com
🌐 Website: https://career.inaiworlds.com/
